Boostpay99 Privacy Policy – Malaysia User Data Protection

1 Data We Collect

Boostpay99 collects various types of personal data to enable us to provide safe, efficient, and responsible services to all members. The data we collect is divided into three main categories:

1.1 Data You Provide Directly

This is information you provide directly to us during the registration process, KYC verification, or when interacting with the platform:

• Full name as shown on official identification documents (MyKad or passport)
• Date of birth and gender
• Active mobile phone number registered in Malaysia
• A valid email address
• Current residential address
• Malaysian bank account details (account number and bank name)
• Copies of identity documents for KYC purposes
• Account username and password (stored in encrypted form)

1.2 Automatically Collected Data

When you use the boostpay99 platform, our systems automatically record certain technical information to ensure platform security and performance:

• Your device's IP address
• Web browser type and operating system version
• Date, time, and duration of login sessions
• Pages visited and actions taken on the platform
• Geolocation data (country and region based on IP)
• Device information including device type and screen resolution

1.3 Transaction and Game Data

We maintain complete records of all financial and gaming activity that occurs in your account. This includes deposit and withdrawal history, records of every game played, bonuses received and used, and all financial transactions. These records are required to meet legal compliance requirements and allow you to access your account history at any time.

2 How We Use Your Data

The personal data we collect is used solely for legitimate, clearly stated purposes. boostpay99 will not use your data for any other purpose without obtaining your consent first.

2.1 Marketing and Communications

Boostpay99 will only send you marketing communications if you have given explicit consent during registration or at a later time. You may withdraw this consent at any time by contacting our customer support or through your account settings. Withdrawal of consent does not affect any data processing carried out prior to the withdrawal.

3 Data Security

The security of your personal data is among boostpay99's highest priorities. We continually invest in the latest security infrastructure to ensure your information remains protected at all times.

3.1 Technical Measures

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL encryption.
• Stored Data Encryption: All sensitive data stored in our database uses AES-256 encryption.
• Two-Factor Authentication (2FA): Members can enable 2FA for stronger account protection.
• 24/7 Monitoring: Our systems are continuously monitored to detect suspicious activity or unauthorized access attempts.
• Regular Security Testing: Security audits and penetration testing are conducted periodically by independent parties.

3.2 Organisational Measures

Access to members' personal data at boostpay99 is strictly limited to staff who require it to perform their job responsibilities. All staff undergo data protection training and are bound by confidentiality agreements. Access is reviewed regularly and revoked when no longer needed.

4 Data Sharing

Boostpay99 does not sell, rent, or disclose your personal data to third parties for their commercial purposes. However, there are limited situations where we may need to share your data:

4.1 Service Providers

We work with carefully selected third-party service providers to help us operate the platform. These include payment processing providers, KYC identity verification services, cloud infrastructure providers, and customer support services. All providers are bound by strict data protection agreements and are only permitted to use your data for purposes specified by us.

4.2 Legal Requirements

Boostpay99 may be required to disclose your personal data to the relevant authorities if mandated to do so by Malaysian law, a court order, or a directive from a legitimate regulatory agency. In such cases, we will disclose only the minimum information necessary and will notify you if permitted by law.

4.3 Business Transfers

Should boostpay99 be involved in any merger, acquisition, or asset sale, member personal data may be transferred as part of that transaction. You will be notified in advance via email or an in-platform notification if this occurs, and the updated privacy policy will be made available for your review.

5 Your Privacy Rights

As a boostpay99 member and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data. We are committed to facilitating these rights without unnecessary procedural burden.

To exercise any of the above rights, please contact the boostpay99 customer support team via Live Chat on the platform or by email. We will process your request within 30 calendar days from the date of receipt of the complete request.

6 Cookie Policy

Boostpay99 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and help us understand how the platform is used.

6.1 Types of Cookies We Use

• Essential Cookies: These cookies are required for basic platform functions such as login session authentication and security. They cannot be disabled.
• Performance Cookies: Helps us understand how members interact with the platform, including the most frequently visited pages, so we can continuously improve our services.
• Functional Cookies: Saves your preferences such as display language and personal settings to ensure a more comfortable experience on future visits.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

6.2 Cookie Controls

You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect some platform features. For more information on managing cookies in your browser, refer to your browser's help documentation.

7 Data Retention

Boostpay99 retains your personal data only for as long as it is needed for the purposes stated in this privacy policy or as required by applicable Malaysian law.

7.1 Standard Retention Periods

• Active account data: Retained for the duration your account remains active and in use.
• Financial transaction records: Retained for a minimum of 7 years after the transaction occurs, in line with Malaysia's financial legal requirements.
• KYC documents: Retained for a minimum of 5 years after account termination or the date the document was submitted, whichever is later.
• Customer support communication logs: Retained for 3 years for reference and complaint resolution.
• Technical data and system logs: Retained for 12 months for security purposes and technical troubleshooting.

7.2 After Account Termination

When your account is terminated — whether at your request or by the platform — boostpay99 will retain the necessary data for the period required by law. Once the minimum retention period has elapsed and no legal obligations remain, your data will be securely deleted or anonymised so it can no longer be personally linked to you.

8 Contact Us

If you have any questions, concerns, or complaints regarding how boostpay99 handles your personal data, we encourage you to contact us directly. Our Data Protection Officer team is ready to assist.

• Live Chat 24/7: The fastest way to get immediate assistance directly within the boostpay99 platform
• Email: [email protected]
• General Support: [email protected]
• FAQ: Visit page FAQ us for more information

All privacy-related complaints will be acknowledged within 48 hours and resolved within 30 calendar days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.